Monthly emails and hourly limits
Emails received each month
Standard includes 1,000 received emails per person each month and Premium 2,000, in the mailboxes each person owns. Emails that arrive count, spam that’s kept included; emails you send don’t. The count starts again at each renewal date and is updated every hour.
Over that number nothing is blocked: your email is still received, sorted and summarised, and we let you know. If it happens often, the workspace owner can switch to Premium in Settings › Plan.
Hourly limits
- Ask allows 20 questions an hour for each person in each workspace. Each answer shows how many are left, such as “17 of 20 questions left this hour”.
- Meaning search allows 60 searches an hour for each person in each workspace. After that, searches use keywords until earlier searches are more than an hour old.
- Sending allows 20 emails an hour for each workspace, and 100 a day from each address.
Ask, meaning search and sending count over a rolling hour, so they free up as time passes. The daily limit for each address resets at midnight UTC. When you reach the Ask limit, you can still search by keyword or by meaning. Keyword search has no limit, and receiving, reading and sorting email don’t count towards the hourly limits. The limits are the same on both plans.